Last Updated: 11-29-2025

Welcome to Khlo Lorraine’s Hair Lounge. By booking an appointment or using our website, you agree to the following Terms & Conditions:

By booking with Khlo Lorraine’s Hair Lounge, you agree to all policies listed below.

• All appointments must be booked through the official booking site.
• Accurate contact and payment information is required.
• Prices may change at any time.
• We reserve the right to refuse service for disrespect, unsafe behavior, or policy violations.
• Results vary based on hair condition and aftercare; we are not responsible for issues caused by undisclosed hair history or lack of maintenance.
• Personal information is handled according to the Privacy Policy.

• A $10 NON-REFUNDABLE deposit is required for all bookings.
• Deposit goes toward your final balance.
• If you cancel, no-show, or arrive late beyond the grace period, the deposit is forfeited.

• All bookings require full name, email, phone number, and payment info.
• A reminder AND the address will be sent the day before your appointment.
• Come with hair in the condition listed of washed and blow dried. 
• No extra guests, children, or pets allowed.
• Failure to follow booking instructions may result in cancellation.

• Cancellations must be made 24 hours in advance.
• Late cancellations = Result in a warnings, after three warnings, you will be restricted from future bookings.
• 10-15 minute grace period only. After that, the appointment may be cancelled. 
• No-shows automatically lose deposit and may be restricted from future bookings.

• All services are non-refundable.
• If you are unhappy with your service, contact us within 48 hours for a complimentary fix (if the issue is due to our work).
• Fees for no-shows, late cancellations, and deposits are non-refundable.